Apology and Notice Regarding Incorrect Nutritional Information

We would like to express our sincere gratitude for your continued patronage of the RISONAS Online Store.

We have come to the realization that there is an error in the nutritional information displayed on the following products sold by our company. We sincerely apologize to customers who purchased these products for the inconvenience and concern this has caused.

We had temporarily suspended sales of the affected products, but we have now resumed sales as the labeling has been corrected.

In addition, for customers who ordered the affected products after October 26th , and for customers who have contracted for regular purchases, we will cancel your order or terminate your contract. We will contact each of these customers individually in due course.

Although there are no issues with the quality or safety of the product in question, if you would like to return it, we will assist you by contacting us using the information below.

We would like to once again apologize for the inconvenience and concern this has caused our customers. Going forward, we will work to prevent recurrence and strive to strengthen our quality control.

Note

[Applicable products]

Product name: LUCELL Zinc Vitamin D3 Magnesium

[Applicable product page]

LUCELL Zinc Vitamin D3 Magnesium

LUCELL Zinc Vitamin D3 Magnesium | Subscription (Oasis Members)

[Content of the error]

The back of the product packaging states that the magnesium content is 25mg , but the correct amount is 25mg as magnesium chloride, and the magnesium value on the nutritional information is 3mg .

[Inquiries] resonus_store@resonus.co.jp